FREQUENTLY ASKED QUESTIONS

We are manufacturer, wholesale prices are available for all products, welcome to reach us out via email or WhatsApp

E-mail:sales@xiaoxiongcrafts.com

Whatsapp:+86 133 7258 1055

We Currently Only Accept Paypal Payment

If you need to cancel the order or change the order, please contact us by email at 898417930@qq.com or 3125654971@qq.com

All refunds will be credited to your original form of payment or a Nordstrom Gift Card. We offer gift receipts to customers when purchasing gifts. When returning a gift, you’ll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)

Items Returned by Mail: if you pay with your PayPal balance, the refund will be returned to your PayPal account within 24 hours
If you paid with a credit or debit card, the refund will be returned to the corresponding card. It may take up to 30 days for the refund to appear on your next card statement, depending on the card issuer. depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we’ll email you an electronic Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the merchandise amount charged to the Gift Card or Nordstrom Note may be refunded via an electronic Nordstrom Gift Card.
Shipping Charges: Unfortunately, we cannot refund shipping charges.

After ordering, you can log in to your account and click here to track-order to track your order

After ordering the goods, if you need to issue an invoice, you can contact us by email